ADVANCED HOSPITALITY

BUILT ON THE TWO PILLARS OF REPERTOIRE AND RAPPORT, ADVANCED HOSPITALITY INFORMS EVERYTHING WE DO AT SOCAP.

WITHIN OUR MANIFESTO ARE OUR THOUGHTS, THEORIES AND PROCEDURES THAT ACT LIKE A GUIDING LIGHT WITHON OUR VENUES AND TOUCHPOINTS

RAPPORT

YOU DON’T GO TO THE BAR THAT YOU KNOW BEST, YOU GO TO THE BAR THAT KNOWS YOU BEST

RAPPORT IS BORN OUT OF AN EMOTIONAL INTELLIGENCE. WE CULTIVATE THIS WITHIN OUR TEAMS TO ENSURE THAT EACH OF OUR COLLEAGUES ACROSS THE GROUP EXHIBITS THAT ALL IMPORTANT EMOTIONAL CONNECTION

REPERTOIRE

THE  RESPONSIBILITY TO KNOW THE DIFFERENCE BETWEEN THE PRODUCT THAT WE OFFER LIES WITH US, NOT OUR GUESTS

REPERTOIRE IS THE SKILLS AND EXPERIENCE THAT WE PROVIDE TO OUR TEAMS. WE HAVE A DEDICATED HEAD OF PEOPLE WHO LOOKS AFTER EACH AND EVERY MEMBER, DELIVERING PERSONAL TRAINING AND DEVELOPMENT PROGRAMMES TO ENSURE THAT OUR TEAM MEMBERS GET THE MOST OUT OF WORKING WITH SOCAP GROUP

WE HAVE GUESTS NOT CUSTOMERS, THIS IS HOSPITALITY, NOT SERVICE

IF YOU’D LIKE TO SEE A COPY OF OUR ADVANCED HOSPITALITY MANIFESTO, DROP US AN EMAIL ON HELLO@SOCAPGROUP.COM